DAZN, the OTT service operated by digital sports media company Perform, has said problems surrounding its coverage of the NFL American football league in Canada have been mostly resolved.
DAZN customers in Canada reported a number of issues during the platform’s coverage of the NFL pre-season, as well as the start of the regular season last weekend, with Sunday’s game between the Indianapolis Colts and Los Angeles Rams having not been available from the start.
Earlier this week, the NFL said it was in close contact with DAZN, which has now assured fans that the issues have been dealt with.
DAZN holds NFL rights in Canada under a five-year deal covering the 2017-18 to 2021-22 seasons.
“Our debut in Canada did not go as planned,” DAZN director Alex Rice said in a statement reported by the National Post newspaper. “No excuses – it is not how we wanted our journey to start in a country of such passionate fans.
“Our top priority has been getting to the root cause of the issues and giving fans the viewing experience they expect from us. We have reviewed the entire customer experience so far and can confirm that many of the issues subscribers faced last weekend have been resolved.”